Customer Service Policy for Indus Stores LLC
Effective Date: January 1, 2024
At Indus Stores LLC, we are committed to providing exceptional customer service and ensuring a satisfying shopping experience. This Customer Service Policy outlines our service standards and how you can reach us for assistance.
1. Contact Information
You can reach our customer service team through the following methods:
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- Email: info@indusstores.com
- Phone: +1 281-968-0707
- Mail: 6001 W Parmer Lane, Ste 370 #546, Austin, TX 78727
Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM CST.
2. Response Times
We strive to respond to all customer inquiries within 24 hours during business days. For inquiries received over the weekend or on public holidays, please allow up to 48 hours for a response.
3. Order Inquiries
For questions about your order, including order status, shipping, and delivery, please contact us using the information provided above. Please include your order number and any relevant details to help us assist you more efficiently.
4. Returns and Refunds
For information on returns and refunds, please refer to our Return and Refund Policy. If you have any questions or need assistance with a return, our customer service team is here to help.
5. Product Information and Availability
We aim to provide accurate and detailed information about our products on our website. If you have any questions about a product, its availability, or need additional information, please contact us.
6. Complaints and Feedback
We value your feedback and are dedicated to resolving any issues you may encounter. If you have a complaint or suggestion, please contact us using the provided contact information. We will acknowledge your complaint within 24 hours and aim to resolve it as quickly as possible.
7. Technical Support
If you experience any technical issues with our website or online store, please report them to our customer service team. We will work to resolve any technical problems promptly to ensure a smooth shopping experience.
8. Updates to This Policy
We may update this Customer Service Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes your acceptance of the updated policy.
9. Commitment to Customer Satisfaction
At Indus Stores, your satisfaction is our priority. We are dedicated to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase or our service, please let us know, and we will do our best to make it right.
Contact Us
If you have any questions about this Customer Service Policy or need assistance, please contact us at:
Indus Stores LLC
Email: info@indusstores.com
Phone: +1 281-968-0707
Address: 6001 W Parmer Lane, Ste 370 #546, Austin, TX 78727