Return and Refund Policy for Indus Stores LLC Products

Effective Date: January 1, 2024

At Indus Stores LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return and refund process.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

    • The item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • You must have the receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

    1. Contact our customer service team at info@indusstores.com or +1 281-968-0707 within 30 days of receiving your order.
    2. Provide your order number, the item(s) you wish to return, and the reason for the return.
    3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
    4. Pack the item(s) securely in the original packaging and include the RMA number.
    5. Ship the item(s) to the address provided by our customer service team.

3. Return Shipping Costs

    • You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
    • If your return is rejected due to not meeting the eligibility criteria, we will notify you and return the item to you at your expense.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

    • Check your bank account or credit card statement.
    • Contact your credit card company, as it may take some time before your refund is officially posted.
    • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@industores.com

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@industores.com or +1 281-968-0707.

7. Non-Returnable Items

Certain items are exempt from being returned, including:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

8. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Indus Stores LLC
Email: info@industores.com
Phone: +1 281-968-0707
Address: 6001 W Parmer Lane, Ste 370 #546, Austin, TX 78727